Build the Market Leader in Satellite Analytics with us at LiveEO
At LiveEO, we combine Space Technology with AI to solve problems here on Earth. Our satellite-based monitoring solutions help Infrastructure operators and industrial companies to make their operations more ecological, safer, and more efficient. We are a rapidly growing, venture capital-backed company at the forefront of an emerging industry. Our team is as global as the satellite data we process and the customers we serve - together, we are building something big.
As a Customer Success Manager at LiveEO you will be working as a part of our team and will help us to roll out projects while maintaining strong customer relationships.
Your challenge
- Communicate with the client on a daily bases with a high level of commitment
- Conduct on-site field validations and create the presentations of the evaluation
- Organize and conduct client onboarding workshops (on-site and online) so the customer is enabled to use our solution
- Align with team members of other departments regarding project coordination and timing
- Be one of the voices of the customer within the company
Your profile
- Strong drive to onboard and implement clients to our applications
- 3+ years of experience in a similar position
- A solid technical background is beneficial
- Being able to build a strong relationship with our customers throughout the project, incl. strong presentational skills
- A solid understanding of business development, especially with big corporations, e.g. utilities
- Strong analytical and communication skills
- An entrepreneurial mindset with excellent organizational skills
- Be willing and available to travel extensively, both nationally and internationally
- Be available for potential client calls during business hours
- Multiple languages are beneficial, e.g., fluency in English, German, Spanish, and/or French is preferred
Your Benefits
- Flexible working hours and flexible home office arrangement
- Offset overtime (though overtime is not encouraged!)
- Annual learning and development budget to attend conferences and access to learning platforms like Babbel and edX
- A diverse and vibrant international environment of 30+ different nationalities
- Additional perks: Frequent team events, summer & winter parties
- The chance to have an important impact on a fast growing earth observation company in a thrilling growth phase
About us
LiveEO is a well funded startup founded in 2018 and based in Berlin. Our primary service is modelling risk to our customers’ assets and infrastructure from vegetation, ground deformation and change detection. We currently have around 100 employees from all over the world with a variety of backgrounds