SES are searching for new talent to join the Customer Relationship Team as a Junior Specialist, Business Process Management. In this role you will be the main contact person responsible for stakeholder management and external service providers, evaluating technical process changes and requirements from an end2end perspective with a focus on process reliability, customer satisfaction and profitability.
You will be responsible for (this is not an exhaustive list
- Analyse existing processes and make best practice recommendations to streamline the overall customer operations processes within the company
- Works closely with the IT, Finance, Customer Care, Product, and Sales & Marketing teams to drive consistent methodology, to ensure standardization of processes to provide sound foundations for future improvements
- Review and prioritize enhancement requests and serve as business lead for release management process (including UAT/testing oversight and closely working with IT to plan and execute re-leases)
- Ensure sales and marketing data, systems and processes are GDPR compliant.
You must have A bachelor’s or master’s degree in business administration, preferably with a focus on finance and underlying commercial processes 3+ years of working experience in process management and methodologies such as lean, agile, design thinking or business process modelling Able to identify and create processes to follow/trigger business objectives/innovations A very good understanding of technical and operational relationships, ideally with experience in the Pay-TV or telecommunication environment
It would be nice if you had Courage to challenge the status quo when logic and reason require it Solution oriented, proactive, and analytical with a focus on delivering results Enjoy communicating with teams and able to manage several stakeholders Know-how in Atlassian Confluence, JIRA would be beneficial. Enthusiastic, motivated, and highly organized individual contributor
Screening and remote Interview with our Talent Acquisition Specialists Interview with the team Offer discussion and Background check (references & diplomas) Contract signature Welcome to SES!
What's In It For You
Flexible working environment, providing opportunities for hybrid or remote work, based on the role Bonus and equity compensation plans Access to a wide variety of trainings, including Microsoft platforms and solutions, such as Azure, M365 & PowerBI Comprehensive and competitive benefits plans A range of wellness activities and employee assistance programs An employer that values all aspects of Diversity and respects every individual’s story Time off for life’s important events and charity work
Good to know
SES is an Equal Opportunity employer, committed to workplace diversity & inclusion. We do not discriminate on the basis on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristic protected by local, state, or federal law.