Maxar is looking for a Customer Success Manager (CSM) to expand our team in London, UK. In this role you will be responsible for establishing strong relationships with customers and be their main point of contact for their SecureWatch subscription. The CSM will orchestrate the overall relationship with assigned customers, which will include growing, adoption, and ensuring retention.
Job Description
Responsibilities:
Serve as the primary customer contact once sales opportunities convert into contracts.
Onboard new customers and training them how to utilize the SecureWatch platform.
Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives.
Establish and maintain strong customer relationships and customer satisfaction through routine communication.
Maintain a portfolio of customers and be responsible for contract renewals and upgrades.
Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Maxar and externally to Customer.
Act as the Maxar liaison for technical inquiries, issues or escalations. This will include working with Maxar Support, Product Management (i.e. roadmaps), or others as needed and advocate customer needs/issues cross-departmentally.
Build an in depth understanding of customers’ business processes involving Maxar products and services.
Identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment.
Provide insight with respect to the availability and applicability of new products and features.
Minimum Requirements:
Must be a UK citizen
Bachelor’s degree or equivalent experience and 3 years professional background in customer-facing roles within premier, global organizations.
Have a track record of maintaining strong customer relationships.
This position is based in London, UK and the candidate may have the ability to travel (~ 30%). Remote UK could be considered as an alternative location.
Proficiency with Microsoft Word, Outlook, Excel, Powerpoint, Sharepoint, Zoom.
Preferred Qualifications:
Previous Customer Success Management experience desired.
Experience with geospatial intelligence (GEOINT)
Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing desired.
Familiarity with OGC services such as: WMS, WMTS, WFS, and WCS.
Familiarity with CQL and Python.
Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.