SatCen is seeking suitable candidates to establish a reserve list for the position of IT Support Officer. The IT Support Officer reports to the System Administrator/Manager and is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

Responsibilities

• Provide IT support to any activity specific to the implementation of the SatCen systems;

• Installing and configuring computer hardware operating systems and applications;

• Monitoring and maintaining computer systems and networks;

• Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;

• Collaborating with the helpdesk team to troubleshoot system and network problems, diagnosing, and solving hardware or software faults;

• Collaborating with the systems team on the implementation of technological solutions;

• Replacing parts as required;

• Providing support, including procedural documentation and relevant reports;

• Supporting the rollout of new applications;

• Collaborating with the Cybersecurity Team applying patches and security fixes;

• Setting up new users' accounts and profiles and dealing with password issues;

• Prioritising and managing many open cases at one time;

• Rapidly establishing a good working relationship with users;

• Performing additional duties as directed by the Head of the Division.

Qualifications and Experience

Essential:

• Secondary education with post-secondary studies preferably in the field of Computer science and Informatics Systems;

• A minimum of 4 years of professional experience in Computer science and Informatics Systems.

Desirable:

• Itil certification or equivalent

• Valid certification(s) in at least one of the following topics:

o Cybersecurity,

o Network Management,

o Virtualization,

o Kubernetes,

o Microsoft Technologies.

Skills and Competences

Essential:

• Knowledge of directory services such as Microsoft Active Directory and Microsoft networks technologies;

• Experience in virtualization and clustering technologies such as Microsoft Hyper-V;

• Knowledge of security environments and level 7 firewalls;

• Experience in networking including routers and Internet protocols;

Desirable:

• Knowledge of logs and security systems like Splunk, Nessus or similar;

• Knowledge of Microsoft SQL Server management;

• Experience in storage technologies such as NAS and SAN;

• Knowledge of PowerShell and other scripting languages;

• Knowledge of orchestration solutions of containerized applications (Kubernetes or similar);

• Experience in fixing and troubleshooting hardware and changing parts;

• Strong drafting and communication skills in English, both orally and in writing, at level C1.

Eligibility Requirements

To be considered eligible, candidates must satisfy all of the following eligibility criteria by the closing date for submitting applications:

• Have 5 years of relevant professional experience;

• Be a national of one of the Member States of the Union and enjoy their full rights as citizens;

• Have fulfilled any obligations imposed by the laws concerning military service;

• Produce evidence of a thorough knowledge of English (at least level B2 ), the working language of SatCen, and a satisfactory knowledge of another official language of the EU to the extent necessary for the performance of their duties;

In addition, candidates must:

• Hold a security clearance at least at the level of EU SECRET, or equivalent. In case the successful candidate does not have such a clearance at the time of applying, the SatCen will request it, and no appointment will be fully confirmed until the security clearance has been received by the competent national authority. In addition and during the selection procedure, candidates will need to declare any particular circumstances which could conflict with the performance of their duties at SatCen.

• Be physically fit to perform their duties. Before the appointment the successful candidate will be medically examined to fulfil the requirement of Article 6 of the SatCen Staff Regulations;

As SatCen is situated in an air force base outside of Madrid, with limited access by public transport to the entrance of the base and no public transport on the base itself, a driving licence is highly desirable. It is the duty of any staff member to get to the office by their own means.

Employment Conditions

The successful candidate(s) may be offered a contract as a temporary staff member by the SatCen Staff Regulations, for an initial period of 4 (four) years, renewable.

The successful candidate(s) who will be offered a contract of employment will, on their entry into service, be placed in step 1 of the grade corresponding to the length of their professional experience in the grade range B5/B6. The grading system and the corresponding basic monthly salaries are published on SatCen’s website.

In addition to the basic monthly salary, the following benefits might apply:

• Additional specific allowances (e.g. expatriation (up to 18% of the salary), household, dependent child, education, installation), depending on the individual’s family situation and the place of origin;

• Flexible work arrangements (such as part-time work, flexible working hours, teleworking, and home leave) under certain conditions;

• Training and development opportunities;

• Annual leave entitlement of 30 days;

• Maternity/paternity leave and parental leave under certain conditions;

• Private Medical Insurance Scheme enabling access to worldwide medical care;

• Defined-benefit pension scheme, with the right to a retirement pension accrued after 10 years of service.

The salary is subject to a Community tax deducted at source and exempt from national taxation.

SatCen

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